Thank you for visiting Gabriella Jewellery.

As all purchases are made in-store, the following returns and exchanges policy applies:

In-Store Purchases

We hope you are delighted with your purchase. If for any reason you are not completely satisfied, we are happy to offer an exchange or credit note within 14 days of purchase, provided that:

• Items are returned unworn, in original condition, and with proof of purchase.
• Items are returned in their original packaging where applicable.

Please note that we do not offer refunds for change-of-mind purchases.
This policy does not affect your statutory rights.

Bespoke, Special Order, and Altered Items

Bespoke, custom-designed, specially ordered, or altered jewellery pieces are non-exchangeable and non-refundable, unless found to be faulty.

We strongly recommend discussing all bespoke work in detail before placing an order to ensure complete satisfaction.

Faulty Items

In the unlikely event that your item is faulty, please contact us immediately. We will assess the item and, where appropriate, offer a repair, exchange, or credit note in line with your statutory rights.